Privacy Policy – 7vvv Betting & Casino Pakistan

1. Who We Are

7vvv is an online sports betting and casino entertainment platform operating at 7vvv.win, serving players in Pakistan. When you register an account, place a bet, play casino games or use any part of the platform, 7vvv acts as the data controller responsible for how your personal information is collected and used.

This Privacy Policy applies to all services offered through 7vvv.win, including sports betting, casino, live dealer games, slot games and all account management functions. It covers data collected through the website on any device — desktop, tablet or mobile.

By registering on 7vvv and using the platform, you confirm that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions.

2. Data We Collect

We collect personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information we receive from payment processors when you make deposits or withdrawals.

Information You Provide

• Registration details: Full name, date of birth, email address, mobile number and any other fields completed during account registration.
• Identity verification documents: A copy of your CNIC or other government-issued identity document, and proof of address where requested during the verification process.
• Communication records: Any messages, emails or chat conversations you have with 7vvv support, including the content of those communications and the dates and times they occurred.
• Responsible gaming preferences: Deposit limits, session budgets, session time reminders and self-exclusion settings that you configure in your account.

Information Collected Automatically

• Device and browser data: Device type, operating system, browser version, screen resolution and language settings.
• Connection data: IP address, approximate location derived from IP, internet service provider and connection timestamps.
• Platform usage data: Pages visited, games opened, time spent on each page or game, betting history, casino game history and session duration.
• Cookie and session data: Session identifiers, preference cookies and analytics data as described in the Cookies section below.

3. How We Use Your Data

The personal data collected by 7vvv is used for the following purposes, all of which are necessary to provide the platform or to fulfil our obligations to you as a registered user.

Purpose	Data Used	Reason
Account registration & management	Name, DOB, contact details	Required to create and maintain your account
Identity verification (KYC)	CNIC, address proof	Required before withdrawals are processed
Processing PKR deposits & withdrawals	Payment method details, transaction records	Required to complete financial transactions
Platform security & fraud prevention	IP address, device data, betting patterns	To detect and prevent fraudulent activity
Customer support	Contact details, support chat history	To respond to your queries and resolve issues
Responsible gaming management	Account activity, limit settings	To apply the limits and tools you have set
Platform improvement	Anonymised usage data	To understand how the platform is used and improve it

We do not use your personal data for third-party advertising profiling, and we do not make automated decisions about your account that produce significant legal effects without human review being available to you upon request.

4. Payment Data

All PKR deposits and withdrawals on 7vvv are processed through secure, industry-standard payment channels. 7vvv supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other approved mobile wallets.

When you make a payment, the transaction is processed by the relevant payment provider. 7vvv receives confirmation of the transaction and the transaction reference, but does not store full payment credentials such as card numbers, mobile wallet PINs or online banking passwords. Only the minimum information required to match a transaction to your account and process a withdrawal to the correct method is retained.

Payment methods must be registered in your own name. This is a requirement of both our Terms and Conditions and our identity verification process. Deposits from payment methods that cannot be matched to your verified identity may be returned or held pending investigation.

Transaction Records

A record of all deposits, withdrawals, bets placed and casino wagers is maintained in your account history. This data is retained for the period specified in the Data Retention section below and may be used in the event of a dispute, a withdrawal request or an identity verification check.

5. Sharing Your Data

7vvv does not sell personal data to third parties. We share data only in the following limited and necessary circumstances:

• 1
  Payment processors: We share the minimum necessary transaction data with JazzCash, Easypaisa, Raast, bank partners and card payment processors to complete your deposits and withdrawals. These providers are bound by their own data protection obligations.
• 2
  Identity verification providers: Where a third-party verification service is used to confirm your identity documents, only the documents and data required for that check are shared. Verification providers process this data solely for the purpose of the check.
• 3
  Technology and platform providers: Some platform infrastructure and analytics functions are operated by third-party technology providers. These providers access data only as needed to perform their technical functions and are required to keep it confidential.
• 4
  Legal obligations: If 7vvv is required to disclose personal data by a valid legal process — such as a court order or a formal request from a competent authority — we will comply with that requirement. Where we are legally permitted to do so, we will notify you of such a request before disclosing data.
• 5
  Fraud and security: In cases of suspected fraud, money laundering or serious security incidents, relevant data may be shared with fraud prevention services or law enforcement agencies as part of an investigation.

6. Data Retention

7vvv retains your personal data for as long as your account is active and for a reasonable period following account closure to allow for dispute resolution, withdrawal processing and any legal obligations that may require us to keep records.

Specifically:

• Account data (name, contact details, registration information) is retained for the duration of your account and for a minimum of five years after account closure.
• Transaction records (deposit and withdrawal history, betting history) are retained for a minimum of five years to support dispute resolution and financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable financial and data protection obligations and are deleted once that period expires.
• Customer support communications are retained for a minimum of two years after the conversation is closed.
• Cookie and analytics data is retained for the period specified in the Cookies section, typically no longer than 13 months.

When data is no longer required, it is deleted or anonymised in a secure manner so that it can no longer be linked back to you.

7. Cookies & Tracking

Cookies are small text files placed on your device when you visit 7vvv. They help the platform work correctly, remember your preferences and understand how players use different pages so we can improve them.

Types of Cookies Used

• Essential cookies: These are required for the platform to function. They keep your session active while you are logged in and remember your language and region settings. These cannot be disabled without breaking the platform.
• Functional cookies: These remember preferences you have set — such as your preferred display settings or previously entered (but not submitted) form data. They make your experience more convenient but are not strictly necessary.
• Analytics cookies: These collect anonymised data about how pages are used — which sections are visited, how long players spend on them and which games are opened most often. This data is used to improve the platform. No personally identifiable information is included in analytics data.

7vvv does not use third-party advertising cookies or behavioural tracking cookies that build profiles for targeted advertising. You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform.

8. Account & Security Data

To keep your account and the platform secure, 7vvv collects and processes certain security-related data. This includes login timestamps, IP addresses associated with successful and failed login attempts, device fingerprinting data used to detect unusual access patterns, and records of any security-related actions taken on your account such as password changes or contact detail updates.

This data is used solely for security purposes: to detect unauthorised access, to investigate suspicious account activity and to protect the integrity of the platform. It is not used for marketing or profiling and is not shared with third parties except in the circumstances described in the Sharing section above.

If you notice any suspicious activity on your account — such as login attempts you did not make or changes to your account details that you did not authorise — contact 7vvv support immediately. You should also change your password straight away if you believe your credentials have been compromised.

9. Your Rights

As a 7vvv player, you have the following rights in relation to the personal data held on your account. To exercise any of these rights, contact 7vvv support with your account details and a description of your request.

• Right of access: You can request a copy of the personal data 7vvv holds about you. We will respond to access requests within a reasonable timeframe, typically within 30 days.
• Right to correction: If any personal data held in your account is inaccurate or out of date, you can request that it be corrected. You can update basic contact details directly in your account settings without needing to contact support.
• Right to deletion: You can request that your personal data be deleted. Please note that deletion requests cannot be fulfilled where data must be retained to complete a pending transaction, resolve an open dispute, or comply with a legal or financial record-keeping obligation. In those cases, we will delete the data as soon as the obligation expires.
• Right to restrict processing: In certain circumstances — for example, where you dispute the accuracy of data we hold — you can request that we restrict processing of your data while the matter is resolved.
• Right to data portability: You can request a copy of the personal data you have provided to 7vvv in a structured, commonly used format for your own records or to transfer to another provider.
• Right to withdraw consent: Where processing is based on your consent — such as receiving marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.

10. Children & Minors

7vvv is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, the account will be suspended immediately, all data associated with the account will be deleted after any required investigation, and any deposited funds will be returned to the payment method used.

If you believe a minor has registered on 7vvv, please contact support immediately so the account can be investigated and closed.

11. Policy Updates

7vvv may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data protection requirements or improvements to our data handling practices. When material changes are made, we will notify registered players via the email address or contact details associated with their account, or through a notification displayed when they next log in.

The updated policy will be published on this page with a revised effective date at the top of the document. Continued use of the platform after the effective date of any update constitutes acceptance of the revised policy. If you do not agree with an update, you should close your account before the effective date by contacting support.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the 7vvv support team. We aim to respond to all privacy-related enquiries within 5 business days.

You can also access your account settings directly to update contact details, adjust responsible gaming limits or review your betting and transaction history without needing to contact support.

Privacy enquiries: [email protected]